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Many UK businesses say they no longer trust their cloud providers

According to recent data compiled by hosting provider Leaseweb Global, the trust of over half of UK IT professionals in public cloud services has decreased since 2020.

The business claimed that worries about openness, expense, service, and workload portability were to blame.

To gather this data, the study surveyed 500 IT experts in the UK who have worked with public cloud services in the last two years.

The majority of Leaseweb's respondents (57%) had previously found it difficult to migrate workloads out of a public cloud environment, and nearly half (49%) had difficulty understanding their cloud usage costs.

Despite this, 72% of respondents to the study said they have effectively controlled the costs of using public cloud services; 46% said they "somewhat agree;" and nearly 50% said they had had trouble getting in touch with a public cloud provider's customer service.

The findings also indicated a departure from the "cloud first" methodology, in which a company prioritizes cloud-based technology solutions above all others.

From January 2019 through December 2021, 36% of businesses said they took a "cloud first" approach to their IT infrastructure, while only 19% said they were "cloud only."

From then on, however, the percentage of people who said they would move to the cloud "first" dropped to 31%, and the percentage of people who said they would move to the cloud "only" rose to 25%.

Despite this growing mistrust, many IT pros continue to favor using the public cloud.

Private cloud only (23%) and a hybrid of on-premise and public cloud (20%) were the most popular responses when asked about the ideal IT infrastructure for their organization.

Public cloud only (17%) and a hybrid of on-premises and private cloud (14%), with on-premises only being the least popular option at 7%, followed.

Sixty-six percent of people polled also predicted that in-house data centers would become obsolete within the next two years.

However, it seems that regulators aren't the only ones growing increasingly critical of public cloud providers' methods; IT workers are starting to voice their concerns as well.

The UK's digital watchdog, Ofcom, plans to investigate the current state of the cloud computing market, specifically the market dominance of the largest firms like Amazon Web Services (AWS), Microsoft, and Google, and whether or not this dominance is having a negative effect on consumer outcomes.